Privacy Policy

The following are terms concerning your privacy on this website (“Website”) between you and Grameen (including its affiliates, successors & assigns) (“Privacy Policy”). By accessing, browsing and using this Website you acknowledge that you have read, understood and agree to be bound by this Privacy Policy and to comply with all applicable laws and regulations. We reserve the right to make changes to this Privacy Policy by posting the new version with a new effective date and your continued use shall indicate your agreement to the changes.

Our application is not meant for toddler, kids or any child under the age of 13

In our app we are not dealing with adultery and gambling



This Privacy Policy applies to all visitors to and users of our app and Website, and customers who have subscribed to the services we offer, including our merchants, franchises, end users and back-end technology service providers / partners.

Purpose of this Policy

We recognize that many visitors and users of this Website are concerned about the information they provide to us, and how we treat that information. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from users who seek and register for our services and submit information to ( through the Internet. If you have questions about privacy practices, please contact us at

Personal Information

We respect your privacy and take the protection of personal information very seriously. The purpose is to collect, store, use and protect information that can be associated with a specific natural or juristic person (“personal information”).

Personal information:


  • Certain information collected on registration.
  • This could include identification-purpose information, such as your first and last name, mailing address (including PIN code), email address, telephone number and date of birth. When you order products, we may also ask you to provide us with your credit card number, expiration date and authentication codes.
  • Information generated from your usage of the Website, or when you engage in certain activities on the Website.
  • This could include information generated to troubleshoot/ administer the Website, the type and language of browser you are using, the Internet Protocol (“IP”) address of your computer, the webpages visited and time of Website access, the previous/subsequent sites visited and length of user session.
  • Optional information that you voluntarily provide to us.
  • This could include information pertaining to your ordering a product or service from us, submitting content and/or posting content in discussion forums, filling out a survey, posting a review, requesting information about our services, or applying for a job.
  • Depending on the activity, some of the personal information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.


  • Information that has been anonymous so that it does not identify a specific person;
  • Permanently de-identified information that does not relate or cannot be traced back to you specifically.

We use Personal Information only to provide products to you, enhance the operation of the Website and software applications, improve our marketing and promotional efforts, and to provide you a better experience. For example, if you send our customer service an email we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our Website. We may also use Personal Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Website’s Terms of Use .This Privacy Policy, complies with applicable laws, and law enforcement activities.

Grameen Core Privacy Principles:

Grameen has developed core expertise in the financial services space, spanning technical advisory to the financial service providers, breakthrough solutions to build a conducive ecosystem that is client centric and leverages technology such as mobile phones for reaching the under-served and vulnerable populations. With innovative solutions that are rigorously evaluated for effectiveness Grameen facilitates its partners and client organizations to provide high quality, relevant and appropriately designed services to their clients. Such initiatives are further enriched by the ability to match solutions for the poor by using tools and insights generated through a strong research and following an adaptive management approach.

These are confidential matters and Grameen and its affiliates recognize your expectations regarding privacy. The Privacy Policy of Grameen is committed to keep your information confidential and secure and that is why we have designed procedures to ensure your privacy in all facets of our relationship. No matter if you are our merchant, business partner, franchise, back-end user, a consumer, or a customer – you are protected, not only by the applicable privacy laws, but, more importantly, commitment of Grameen to safeguard your privacy and your right to decide how your personal information will be used.

Changes to this Policy

This Privacy Policy is effective as of (initiation date) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Website.


Our company is committed to conduct business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

  • We will only collect Personal Information for the purposes you approve and to the extent necessary. Personal information shall be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • Personal information will be protected through reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We may disclose personal data in order to comply with a legal or regulatory obligations.
  • In some cases, we may share your data with third parties and affiliates in order to offer you other services. We may also publish this information for promotional purposes or as a representative audience for advertisers. (Please note that this is not sensitive personal data, only general summaries of the activities of our Website users.) In such cases, we respect your right to opt out of such transfer to third parties or affiliates or out of our use of your non-public personal data for purposes other than they were collected for.
  • The Website may also link to a wide variety of other sites/links. These sites are governed by their own privacy policies and Grameen is not responsible for the content or information practices of such third parties.


The security of your Personal Information is important to us but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This Website takes precautions to protect its data that contains information related to you.  However, as a consideration for viewing this Website or interacting with this Website in any manner, you waive all claims of any nature against this Website concerning the loss, alteration, or misuse of information.  You must assume that it is possible for your personal data to be obtained by others, such as “hackers,” and used in an inappropriate manner that may cause harm to you and that you agree that Grameen is not responsible to provide any damages to you.

Usage of Cookies

Cookies” are small pieces of information that are stored by your browser / application interface on your device’s hard drive. The use of cookies is very common on the Internet and our use of cookies is similar to that of other reputable online companies.

We use Cookies to collect information about how this Website and/or our apps are being used, to save your time while using the Website, and to identify any technical problems. Most browsers/ application interfaces automatically accept cookies, but you may be able to modify your browser settings to accept or decline cookies.

Please note that you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

Third Party Content

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed.

Acceptance of the terms

You must accept all the terms of this Privacy Policy when you register for any of our services. By accessing the mobile application and by continuing to use the services offered, you are deemed to have accepted Grameen’s “Privacy Policy” and in particular, you are deemed to have consented to the use and disclosure of your personal information in the manner prescribed in the Privacy Policy.

 Any Question or Complaint

The laws of the India provide for measures to enforce your privacy rights. If you can’t find what you’re looking for here or have a concern about our use of your personal data, please contact us at

Latest Update: This Privacy Policy was last updated on: [04-07-2022].

Information Collection

Your device details such as device identifier, internet bandwidth, mobile device model or similar technologies that may identify your GMC  Application and plug-ins, and time spent, IP address and location

Information may be collected at various stages of your usage of the Grameen Mittra Connect /Grameen Kisaan Connect/G-LEAP/Grameen 4 Giving Platform such as:

  1. Visiting Grameen Mittra Connect /Grameen Kisaan Connect/G-LEAP/Grameen 4 Giving Platform
  2. Registering on Grameen Mittra Connect /Grameen Kisaan Connect/G-LEAP/Grameen 4 Giving Platform as an “user” or “merchant” or any other relationship that may be governed by terms and conditions listed on Grameen Mittra Connect /Grameen Kisaan Connect/G-LEAP/Grameen 4 Giving Platform
  3. Transacting or attempting to transact on Grameen Mittra Connect /Grameen Kisaan Connect/G-LEAP/Grameen 4 Giving Platform
  4. In Grameen Mittra Connect we are fetch location data of farmers farm and track their activities to provide them farming related services/advice. This data is gathered at front end.

We and our service providers or business partners may also collect your location information for executing a transaction

In different modules location is captured in the front end with user’s consent

In case of 3rd party integration(MATM) location is captured in the background for the transaction execution.

Note – During execution of each of the above functionalities we are fetching location data at the front end. Only in MATM process location data is fetched by third party SDK at backend.